Privacy Policy

Section 01

Information We Collect

We may collect the following categories of information when you use Remark:

• Account information — name, email address, school, and password (stored as a hash)
• Profile data — display name, avatar, bio, and any information you voluntarily add
• Transaction data — order details, shipping addresses, and listing information
• Payment-related data — processed and stored by Stripe; we do not store full card numbers
• Device and usage data — IP address, browser type, pages visited, and interaction logs
• Messages — communications between buyers and sellers on the Platform

Section 02

How We Use Information

We use your data to:

• Provide, operate, and improve the Platform
• Process and fulfill transactions (including escrow and shipping)
• Send transactional emails (order updates, verification, password reset)
• Detect and prevent fraud, abuse, and prohibited activity
• Resolve disputes between buyers and sellers
• Comply with legal obligations

Section 03

Sharing Information

We may share your information with:

• Payment processors — Stripe, for payment processing and seller payouts
• Shipping providers — EasyPost, for label generation and package tracking
• Cloud services — Cloudinary (image hosting), SendGrid (email delivery)
• Legal authorities — when required by law, court order, or to protect rights and safety

Section 04

Cookies and Tracking

Remark uses cookies and similar technologies to:

• Keep you logged in (via a secure, httpOnly refresh token cookie)
• Remember your theme preference (light or dark mode)
• Analyze usage patterns to improve the Platform

You can disable cookies through your browser settings, though some features (such as staying logged in) may not work correctly without them.

Section 05

Data Security

We take reasonable technical and organizational measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and httpOnly session cookies.

No system is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Section 06

Your Rights (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights, including:

• The right to know what personal data we collect and how it is used
• The right to request deletion of your personal data
• The right to opt out of the sale of personal data (we do not sell data)
• The right to non-discrimination for exercising your rights

To make a request, contact us at [email protected].

Section 07

Children's Privacy

Remark is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete it promptly.

Section 08

Third-Party Services

Remark integrates with third-party services to operate. Each has its own privacy policy:

• Stripe — payment processing and seller payouts
• EasyPost — shipping label generation and tracking
• Cloudinary — photo storage and delivery
• SendGrid — transactional email delivery

Your data shared with these providers is governed by their respective privacy policies. We encourage you to review them.

Section 09

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. Your continued use of Remark following any changes constitutes your acceptance of the revised policy.

Section 10

Contact

If you have questions or concerns about this Privacy Policy, please contact us:

[email protected]